1. Introduction
At Shreshta Foods and Traders, we strive to provide our customers with a seamless and reliable shopping experience. This Shopping Policy outlines the terms related to placing orders, shipping, delivery, cancellations, returns, and refunds for purchases made through our website www.shreshtafoodsandtraders.com. By shopping with us, you agree to comply with the conditions set out in this policy.
2. Ordering Process
- Customers can browse our Website, select desired products, and add them to the cart.
- Before confirming an order, you are responsible for reviewing product details, quantities, and prices.
- Once payment is successfully completed, you will receive an email or SMS confirmation containing your order details.
- Orders are accepted subject to product availability. If a product is unavailable, we reserve the right to cancel or modify the order and inform you promptly.
3. Pricing and Payments
- All prices displayed on our Website are in Indian Rupees (INR) and inclusive of applicable GST, unless otherwise stated.
- Shipping and handling charges may be applied based on location, weight, and order value.
- We accept secure payments through authorized gateways, including debit cards, credit cards, UPI, and net banking.
- Shreshta Foods and Traders is not responsible for delays or failures caused by payment gateway issues.
4. Shipping and Delivery
- We aim to process and dispatch orders within the specified time frame mentioned on the product page.
- Delivery timelines vary based on location and courier service availability. Estimated delivery dates are provided but not guaranteed.
- Once shipped, customers will receive tracking details via email or SMS.
- Delivery may be delayed due to unforeseen circumstances such as natural calamities, logistics issues, or government restrictions.
- Customers must provide accurate shipping information. We are not responsible for delays or failed deliveries due to incorrect addresses or contact details.
5. Cancellations
- Customers may request order cancellation within 24 hours of placing the order, provided the order has not yet been dispatched.
- Once an order is shipped, cancellations are not permitted.
- Shreshta Foods and Traders reserves the right to cancel orders in cases of product unavailability, technical errors, or fraudulent transactions.
6. Returns and Refunds
- Due to the perishable nature of food products, returns are accepted only if:
- The product delivered is damaged, defective, or incorrect.
- The customer informs us within 48 hours of delivery, along with supporting photos.
- Refunds, replacements, or credits will be processed after verifying the claim.
- Refunds may take 7–10 business days to reflect, depending on the payment method and bank policies.
- Products opened or consumed partially are not eligible for returns or refunds.
7. Customer Responsibilities
- Customers are advised to check product packaging upon delivery.
- Products should be stored as per the instructions mentioned on the packaging.
- Shreshta Foods and Traders is not responsible for issues arising due to improper handling or storage after delivery.
8. Policy Updates
We reserve the right to update or revise this Shopping Policy at any time. Any changes will be posted on this page, and continued use of our Website will signify your acceptance of the updated policy.
9. Contact Us
For questions or assistance regarding your order, please contact us using the details provided on our Website.